Whether you’re looking to rent with us, or already a tenant, we’re here to help you during every step. We really are ‘Supporting your every move’
Will properties take pets?
If you’re not sure from an advert if the property is suitable for pets, we always recommend calling the office to enquire further. Some landlords are happy for us to discuss potentially accepting pets.
I have a problem in my property that needs fixing – what do I do?
We use a fantastic app called Fixflo where you can report any issues. It gives you the space to provide as much detail as possible. Here is the link to the link: https://welden-edwards.fixflo.com/Auth/HomeIssueCreate
If I want to end my tenancy – how do I do that?
We need confirmation in writing – via email or letter – giving one month’s notice. We will acknowledge receipt of this and advise you of the check out procedure. You cannot give notice within the first 5 months of your tenancy as it is contracted to an initial period of 6 months.
My neighbours are noisy! What do I do!?
If it cannot be dealt with amicably between you, we would suggest contacting the council primarily as unfortunately there is little that we can do as your letting agent.
How long is a tenancy?
The standard assured shorthold tenancy (AST) will be a fixed period of 6 months which will then roll monthly after this initial period. Some landlords are willing to consider a longer fixed period, i.e. 12 months, but this has to be discussed first.
"Can highly recommend Welden & Edwards very helpful, knowledgeable fantastic service. Kept us regularly updated. Will be using them again without hesitation."
I want to apply for a property - What checks can I expect to be done?
We will run a credit check and check your affordability for the property. We will also have to gather references, which include an employer reference, previous landlord reference and character reference.
Will I need a guarantor?
If you aren’t able to provide a history of proof of earnings, or there are previous defaults on your credit file, we will ask for you to have a guarantor. A guarantor must pass the affordability checks for the property’s monthly rental amount, and must be a homeowner themselves.
Charges to Tenants
As well as paying the rent, you may also be required to make the following permitted payments.
Before the tenancy starts (payable to Welden & Edwards)
Holding Deposit: 1 week's rent
Deposit: 5 weeks' rent
During the tenancy (payable to the Agent/Landlord)
- Payment of up to £50 (£41.67 + VAT) if you want to change the tenancy agreement
- Payment of interest for the late payment of rent at a rate of 3% over the Bank of England Base Rate
- Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier•
- Television licence
- Council Tax
Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages.
Welden & Edwards is a member of Client Money Protect, which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme.
You can find out more details on our website or by contacting the us directly.
Get in touch
Call us on 01884 257997 or send us a message...